Frequently Asked Questions

Rent is due on the 1st of the month and is late on the 4th of the month. You will begin receiving late fees on the 4th of the month. 

At Atlas Canyon Trails, you will be auto-enrolled in the Liability Program unless you provide and meet the requirements for personal Renter’s Insurance. The Liability Program is only $15 per month. The liability waiver program is not a renter’s insurance policy, and personal property will not be covered. If you choose to provide your own renter’s insurance, you must have at least $100,000 in personal liability coverage and upload your Declaration Page to the Foxen site for verification. 

No utilities are included; costs are based on usage and vary. Residents are required to setup electricity in their own name and we bill you for water, trash, and sewer charges. 

Our units are not furnished, giving you the freedom to make the space truly your own with your preferred décor and furnishings. 

We believe in full transparency. Please see our Fee Sheet for details on any additional charges. 

On our website, go to Apply Now and select your favorite floor plan.

Once the application is completed, the lease will be automatically generated for you to electronically sign.

The Application Fee is $50.00. Non-refundable. Required. This fee applies to all units and layouts. This fee is due at application submission. 

No! Our entire application and lease process can be completed in the comfort of your home from any device. 

Rent will be paid through the Resident Portal. We accept e-check, credit/debit card, and MoneyGram. You can set up a one-time payment or monthly recurring payments. A processing fee will be applied based on the chosen form of payment. You may also provide a check, money order, or cashier’s check to the office.

No utilities are included; costs are based on usage and vary. Residents are required to set up electricity in their own name, and we bill you for water, trash, and sewer charges. 

  Valet trash receptacles are provided for every individual apartment's use. Valet trash service schedule is Sunday – Thursday. Please only place trash bags that have been securely closed in the valet trash receptacles. We will not collect loose trash - it must be in a bag. Please do not leave trash out overnight or on any days not listed above. A fine of $50.00 per bag will be charged if these policies are violated. Common trash receptacles/chutes are to be used for all other days that you need to dispose of your trash. Please break down any boxes before placing them in the receptacles/chutes. 

Service requests are performed during normal working hours on weekdays on a first-come, first-serve basis (except in cases of emergency). Any service requests should be reported to the office during business hours, or submit your request through the online resident portal at the community website. If the service request is an emergency and the office is closed, our answering service will direct your call to the appropriate person. To ensure the highest level of safety for our employees, air conditioning/heating problems cannot be repaired in the rain or after dark. 

Our after-hours team is here for your maintenance emergencies. 

Emergencies include:
1.  Water leaks or overflowing water from a tub/shower/sink/appliance. 
2. The AC goes out, and it is over 85 degrees outside. 
3. The heater goes out, and it is under 55 degrees outside
4. Apartment lockout (bedrooms not included)

For the scenarios listed above, you can contact our emergency number at 512-975-4321, and you will be directed to the proper team member to assist you.  

For any medical emergencies, criminal activity, or fires that take place, contact 9-1-1 immediately before contacting the property. 

All our amenities, except our pool deck, will be open 24/7. We understand that college students are busy during the day, so you can enjoy our state-of-the-art fitness center, study café, and more whenever your schedule allows! The pool deck hours are 9:00 AM – 10:00 PM. 

We love our furry residents! We understand your pets are part of your family, which means finding a home that welcomes all of you! Although we require pets to be at least 1 year of age, we do not have a weight limit. 

Please get in touch with the office if you have any questions about our breed restrictions. 

We want all of our residents to enjoy their living experience throughout their time at Atlas Canyon Trails. We ask that our residents and their guests follow all Community Guidelines found in your lease, including:

1. No glass containers in or near pools
2. Proper use of amenities or common area spaces
3. No smoking anywhere within the community
4. Pets kept on a leash at all times
5. Misuse of property safety equipment (fire extinguishers, exit signs, etc.) 

Yes, apartment transfers are possible based on availability. If we have another unit open that meets your needs, we’ll be happy to assist with the transfer process. Please note that a $500 transfer fee applies. 

You will receive a key fob upon picking up your keys. This will be used throughout the community, including the elevators, common areas, and your unit. Simply place the fob on the reader and wait for the light to turn green.

At Atlas Canyon Trails, we offer a package locker system for 24/7 package pick-up access.
 

All carriers can deliver to our lockers, and after your package(s) are delivered, you will receive a code to input to retrieve the lockers.

You will have a designated mail box where your mail and smaller packages will be delivered.